Shipping policy
Last Updated: September 10, 2026
At HomeBezza.shop, we are committed to providing a reliable and transparent delivery service to customers across the United Kingdom. Please review the information below regarding order processing, shipping, and delivery times.
1. Shipping Destination
We currently ship orders to addresses within the United Kingdom.
At this time, we do not offer international shipping.
2. Order Processing Time
Orders are processed and prepared for dispatch within 3–5 business days after payment has been successfully received.
Business days are Monday through Friday, excluding UK public holidays.
Please note that processing time is separate from the delivery transit time.
Once your order has been processed and dispatched, you will receive a shipping confirmation with tracking information where available.
3. Delivery Time
After dispatch, orders are generally delivered within 4–7 business days.
Therefore, the estimated total time from order placement to delivery is approximately:
7–12 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, public holidays, adverse weather, or other circumstances outside our control.
4. Shipping Carrier
We use Royal Mail for the delivery of our orders within the UK.
Once your order has been handed over to Royal Mail, delivery is subject to the carrier's operating schedules and service conditions.
5. Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
If your order qualifies for free shipping, this will be clearly indicated on our website and during checkout.
We do not add undisclosed shipping fees after an order has been placed.
6. Order Tracking
Where tracking is available for your selected delivery service, tracking details will be provided after your order has been dispatched.
You can use the tracking information provided to follow the progress of your shipment through the carrier's tracking system.
Please allow some time for tracking information to become active after dispatch.
7. Delivery Delays
While we aim to deliver orders within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:
- Royal Mail service disruptions
- Severe weather conditions
- UK public holidays
- High-volume periods
- Incorrect or incomplete delivery information
- Events outside the carrier's reasonable control
If your order has not arrived within the expected delivery timeframe, please contact our customer support team so that we can assist you.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will do our best to assist, although we cannot guarantee that an address can be changed after the order has been dispatched.
9. Delivery Issues
If your order arrives damaged, is missing, or you believe there is another issue with your delivery, please contact us promptly with your order number and relevant details.
We will review the issue and work with you to find an appropriate resolution in accordance with our applicable returns and refund policies.
10. Contact Us
If you have any questions regarding shipping or the delivery of your order, please contact us through the contact details provided on HomeBezza.shop.
Our customer service team will be happy to assist you.